Rules & Policies

Please read these rules carefully - they explain how orders, disputes, refunds, and account suspensions work on accfarm for both buyers and sellers.

Before You Order

  1. Read the full product description, delivery method, and any listed limitations or country/region restrictions before placing an order.
  2. Check the seller's rating, reviews, and verification badge - verified sellers have been reviewed by accfarm and carry lower risk.
  3. Compare listings from multiple sellers for the same product type before choosing - price alone doesn't guarantee quality.
  4. Make sure you understand what "instant delivery" vs "manual delivery" means for the listing you're buying, since manual orders take longer to fulfill.

After Delivery

  1. Check the delivered product/account immediately - don't wait days before verifying it works as described.
  2. If the product is invalid, doesn't match the description, or was never delivered, open a dispute within 24 hours of delivery.
  3. Refunds or replacements are only issued for products that were invalid or mismatched at the time of delivery.
  4. Accounts that worked correctly at delivery but were later suspended, banned, or locked through normal use are not covered under warranty - this is not considered a seller fault.
  5. If you don't reply to an active dispute within 12 hours, it may be closed in the seller's favor by default.

Conduct & Fair Use

  1. Never share personal contact details or attempt to complete a transaction outside accfarm's escrow system - doing so voids buyer protection entirely.
  2. Do not open false, exaggerated, or bad-faith disputes to try to get a free product - this is treated as a rule violation and may be penalized.
  3. Repeated chargebacks, payment fraud, or abuse of the dispute/refund system may result in a permanent account suspension.
  4. Connect the Telegram Notification Bot from your dashboard to receive instant order, dispute, and support ticket notifications.
Suspension & Balance Policy: If your account is suspended for violating these rules, any remaining wallet balance on your account is forfeited and will not be refunded.

Listing Products

  1. List only genuine, accurately described products - the delivered item must exactly match what's advertised in the listing (type, country, verification level, warranty terms, etc.).
  2. Keep your stock counts accurate at all times - do not sell products you don't actually have in stock, out-of-stock items are automatically hidden from buyers, so keep quantities updated.
  3. Do not create duplicate listings for the same product to manipulate visibility or search rankings.
  4. All new listings and edited listings are subject to review before going live.

Fulfilling Orders

  1. Automated (instant) delivery listings must deliver immediately upon purchase - if your automated stock is unreliable, switch the listing to manual delivery instead.
  2. Manual delivery orders should be fulfilled as promptly as possible - excessive delays lead to disputes and hurt your seller rating.
  3. Respond to buyer messages and active disputes as quickly as possible - if you don't reply within 12 hours, the dispute may be closed in the buyer's favor by default.
  4. Selling invalid, fake, duplicate, or misleading products may result in a forced refund, replacement requirement, or a penalty on your seller account.

Reputation & Verification

  1. Verified sellers pay a reduced 15% commission per order compared to 25% for unverified sellers - see the Fees page for details.
  2. Stores with repeated disputes, a high invalid-product rate, or confirmed fraudulent activity may be permanently suspended from the marketplace.
  3. Direct contact sharing with buyers, or any attempt to bypass escrow and complete a sale outside accfarm, is strictly prohibited and may result in immediate suspension.
  4. Connect the Telegram Notification Bot from your seller dashboard to receive instant order and dispute notifications so you never miss the 12-hour response window.
Suspension & Balance Policy: If your seller account is suspended for violating these rules, any remaining wallet balance is forfeited and will not be refunded.
Insurance Balance Policy: Once your seller insurance/verification balance reaches $10 or more, it becomes non-refundable under any circumstances, including voluntary account closure.

Dispute & Refund Process

  1. A dispute must be opened within 24 hours of delivery, directly from the order page.
  2. Both the buyer and seller can exchange evidence and messages inside the dispute chat - do not share personal contact details there.
  3. Both parties are expected to respond within 12 hours of any message in an active dispute; failing to respond may result in the dispute being closed in the other party's favor.
  4. Most disputes are expected to resolve within 24 hours once both sides have provided evidence.
  5. If the buyer and seller cannot reach an agreement, an accfarm admin will review the evidence and make a final decision.
  6. If the buyer's claim is upheld, the order amount is refunded to the buyer's wallet.
  7. If the seller's claim is upheld, the held payment is released to the seller as normal.

Prohibited Items & Activity

  1. Hacked, stolen, or unauthorized-access accounts of any kind are strictly prohibited.
  2. Selling or offering bank details, card data, or other financial information is strictly prohibited.
  3. Fake, incentivized, or manipulated reviews are not allowed and will be removed - accounts found posting them may be penalized.
  4. All products go through a review step before approval to help keep listings accurate and safe.
  5. If you receive the wrong product or believe a listing is misleading, open a support ticket rather than posting a public review dispute.