Dispute Process
If a product you received turns out to be invalid, banned, or not as described, accfarm's dispute system protects your payment until the issue is resolved.
When can I open a dispute?
You have 24 hours from the moment your order is delivered to open a dispute. This window exists because payment to the seller is held during this time - once it passes without a dispute, the order auto-completes and the seller is paid.
How to open one
- Go to the order in My Orders and click Open Dispute (only visible while the window is still open).
- Select a reason and describe the issue in detail - screenshots or specific error messages speed up resolution.
- A dedicated dispute chat opens between you, the seller, and our support team.
How disputes get resolved
The seller can respond directly, and can even choose to refund you voluntarily if they agree the product is invalid, without waiting for an admin. If the seller and buyer don't agree, our team reviews the evidence and decides in favor of whichever party is correct - refunding the buyer or releasing payment to the seller.
Read our full Refund Policy for what happens financially once a dispute resolves.