Order Tracking Guide

Every order goes through a clear set of stages you can track from your Orders page.

Order statuses explained

• Processing - payment has been taken and the seller is preparing your order (manual delivery only).
• Delivered - your product/account data is available. The 24-hour dispute window starts here.
• Completed - the 24-hour window passed with no dispute, and payment has been released to the seller.
• Disputed - you or the seller raised an issue and it's under review.
• Refunded - the order was resolved in your favor and the amount was returned to your wallet.

Where to view your orders

Go to My Orders to see every purchase, filter by status, and re-download delivery data as a text file or Excel spreadsheet at any time.

Tracking via the API

If you buy programmatically, use GET /api/v1/orders.php?id=X or look an order up by your own reference with ?external_order_id=X - see the API documentation.